Email service@airgrix.com with your order number, the product name, and a short description of what you need. Including clear photos or videos can help our team assess fitment, installation, or product concerns more efficiently.

We typically respond within 1–2 business days. Support is handled Monday through Friday during standard business hours (GMT+8).

Your order number appears in the order-confirmation email sent after checkout. If you created a customer account, you may also find it in your order history.

If you cannot locate it, email us from the address used at checkout and include your name, approximate order date, and shipping postal code.

Contact service@airgrix.com as soon as possible. Include your order number and the requested change.

We will do our best to help before fulfillment begins, but changes or cancellations may not be possible once an order has been packed, shipped, or otherwise processed.

Start with the compatibility information on the product page and match the exact platform, version, and manufacturer of your replica. “Fits [platform]” does not always mean every cross-brand version has identical dimensions.

Before ordering, check:

• Your exact replica brand, model, and generation
• The product’s listed fitment notes and exclusions
• Whether your build includes non-standard slides, frames, rails, lights, optics, barrels, or internal upgrades

For help before purchase, contact service@airgrix.com with product links and clear photos of your current setup.

Yes. For practical setup advice, tell us your replica platform, gas or power system, typical field conditions, BB weight, and the behavior you are seeing—such as early drop, over-hop, inconsistent trajectory, or poor grouping.

Always follow your field’s safety and chronograph rules. Test adjustments gradually, use quality BBs, and confirm your replica remains within local field limits before play.

Hard-shell holsters are molded around specific external dimensions and retention points. A red-dot sight, weapon light, compensator, extended barrel, rail adapter, thumb rest, or aftermarket slide can change the fit enough to cause binding, looseness, or unreliable retention.

Use a holster explicitly designed for your replica configuration. Confirm that it has clearance for your optic and muzzle setup and, if applicable, is built around the exact light model installed on your pistol.

Start with the basics before replacing parts:

1. Use clean, undamaged, high-quality BBs of a consistent weight.
2. Inspect the hop-up bucking and inner barrel for dirt, oil, or damage.
3. Adjust hop-up in small increments and test at a safe target distance.
4. For gas platforms, check magazine seals, gas type, temperature, and cooldown behavior.
5. Confirm screws, mounting hardware, and external accessories are secure without over-tightening.

If the issue continues, email service@airgrix.com with your order number, setup details, and a short video of the problem if possible.

Providing complete information helps us give a more accurate answer. Please include your order number, replica make and model, installed parts, BB weight, gas or power source, and a concise description of the issue.

Photos of the installation and a video showing the malfunction, cycle issue, fitment problem, or flight path are especially useful.

Try refreshing the page, using a current browser, and disabling extensions that may block scripts or forms. If the problem continues, email service@airgrix.com with a screenshot, the page URL, your device type, and browser name.

Contact rma@airgrix.com to begin. Include your order number, product name, a clear description of the issue, and relevant photos or videos where possible.

Do not send an item back before receiving an RMA number and return instructions from Airgrix. Unauthorized returns may be refused or returned to the sender.

RMA and technical-support requests are reviewed in the order received. Please allow 1–3 business days for an initial response. Our support team is unavailable on weekends.

Follow the return instructions issued with your RMA. Pack the item securely and include only the accessories or components requested by our support team. Retain your shipping receipt and tracking information until the return process is complete.