Shipping policy
Last Updated: October 2026
At Airgrix, we process and dispatch every order with precision and speed. Please review our shipping schedules, fulfillment timelines, and free shipping eligibility terms below before placing your order.
At a Glance
- Order Processing: 1–3 business days (1–2 business days for express services).
- Free Standard Ground Shipping: Orders of $59+ (calculated after discounts, before taxes).
- Standard Shipping Coverage: Contiguous 48 U.S. states.
- War Points Benefit: Free shipping unlocked from 15,000 points (or 10,000 points / $40 cash on mixed orders).
1. Order Processing & Dispatch Times
The timeframes below outline our internal processing and dispatch window prior to package handoff. Carrier transit time begins once the package leaves our fulfillment facility and operates independently of processing schedules.
| Shipping Service | Internal Processing & Dispatch |
|---|---|
| Standard Ground | 1–3 business days (excludes weekends and holidays) |
| UPS Next Day / 2-Day / 3-Day Select | 1–2 business days (priority queue) |
*Please note: Estimated delivery dates displayed at checkout or via carrier tracking portals reflect transit estimates only and are not guaranteed arrival deadlines.
2. Order Modifications & Cancellations
To maintain fast fulfillment speeds, orders are transmitted quickly to our warehouse floor. Once an order has entered processing or shipping status, modifications and cancellations cannot be guaranteed or executed.
If you notice an error in your shipping address or need to request an adjustment, please contact our support team immediately. While we will make every effort to intercept the package, Airgrix is not liable for orders already routed through dispatch.
3. Pre-Orders, Backorders & Split Shipments
If your order contains a combination of in-stock items and pre-order/backordered gear, we may split your order into multiple shipments to get your available gear to you faster. Airgrix covers all secondary carrier fees resulting from split shipments at no additional cost to you.
If you would prefer to hold all items for a single consolidation shipment—or wish to cancel/refund any backordered line items—please contact customer support prior to partial fulfillment.
