Refund policy
Return Merchandise Authorization (RMA) Process
If you need to return an item for repair, replacement, or inspection, please carefully review the following instructions before shipping any product back to us.
Damaged Upon Arrival
If your package appears damaged during transit, please:
Inspect and retain all original packaging and contents
Contact our support team at service@airgrix.com immediately
We will assist you with filing a carrier damage claim. Note: this process may take up to 10 business days, depending on the carrier.
Warranty Claims
To begin a warranty claim, please complete the RMA request form on our Warranty & Service Page.
Do not return any item until you receive a valid RMA number. Unauthorized returns may be refused or lost.
Once submitted, one of our RMA specialists will respond within 1–3 business days (excluding weekends).
If you're comfortable troubleshooting yourself, check out our YouTube channel for basic guides and tips on AEG maintenance and repair. If not, simply send the item back with an RMA#.
All returned products will be evaluated by authorized, industry-trained technicians, who will determine whether the issue is covered under warranty.
Returns & Exchanges (Non-Warranty)
You may request a return or exchange for unused, unworn, unopened items in their original packaging within 30 days of delivery.
A 25% restocking fee may apply to cover labor, inspection, and repackaging costs.
Return shipping fees are non-refundable. No restocking fee will apply for returns caused by errors on our part.
Return for Airgrix War Point
If eligible, you may return an item for Airgrix War Point within 30 days of delivery.
The item must be in brand-new condition and in original packaging.
A restocking fee and shipping cost deduction will apply.
Ready to Begin?
To submit your RMA request, please visit our Warranty/Service/RMA Page and complete the online form.
Refunds & Restocking Fee Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review the following refund and restocking policies carefully.
General Refund Terms
All returned items will be inspected upon arrival to determine eligibility for a refund or warranty coverage.
Refunds are issued to the original payment method used during checkout.
Original shipping costs are non-refundable for non-warranty-related returns.
If your order qualified for free shipping, the actual shipping fee will be deducted from your refund.
Warranty Information
Warranty Coverage
All products sold within the United States through Airgrix.com are covered by a 60-day limited warrantyfrom the date of delivery, unless otherwise stated on the product page.
The warranty covers repair or replacement of defective or damaged products, as determined by the Airgrix support team.
Non-warranty returns or exchanges may be subject to a restocking fee.
Transit Damage
If your item arrives damaged during shipping, please keep all packaging and contents intact and contact our Customer Service Team at service@airgrix.com.
We will assist you in filing a claim with the shipping carrier.
Return Authorization Required
All returns must be authorized in advance and require a valid RMA number.
Unauthorized returns may be rejected or discarded if unclaimed for more than 30 days.
To request a return, please complete the form on our RMA Request Page.
You may also contact our support team directly at rma@airgrix.com for further assistance.
Limited or No Warranty Coverage
Some products are excluded from full warranty coverage. Please read the following limitations carefully:
BB Quality Requirement
The use of low-quality or undersized BBs can cause significant internal damage and will void the product warranty.
We strongly recommend using BBs of at least 0.20g and of high manufacturing quality.
Internal & Aftermarket Parts
Aftermarket internal parts are not covered under warranty once installed.
Any manufacturer defects must be reported before installation.
Damage resulting from installation or use of defective aftermarket parts is not covered.
Special & Custom Items
The following items come with limited warranty coverage and are eligible for repair only:
Open Box items
Mission Clearance
Custom or built-to-order items
Non-Warranty Products
The following items are not covered under warranty:
Budget airsoft guns priced under $70.00 USD
Shoes or wearable apparel
Rechargeable or disposable batteries
Hazardous Materials
Items that contain flammable liquids, compressed gas, or are classified as hazardous materials cannot be returned.
Any warranty claims for such products must be handled directly with the manufacturer.
Third-Party Purchases
Products not purchased directly from Airgrix.com are not eligible for warranty coverage.
Restocking Fee Schedule
|
Return Reason |
Restocking Fee |
|
Received a wrong or defective item |
No restocking fee |
|
Changed mind – brand new item returned within 30 days |
10% restocking fee |
|
Changed mind – brand new item returned after 30 days |
25% restocking fee |
|
Any items 45 days after the delivery date |
❌ not returnable |
|
Transit damage – refused upon delivery due to visible damage |
Free replacement; Airgrix will handle carrier claim |
|
Airsoft parts that have been installed or modified |
❌ Not eligible for return |
|
New items missing original packaging |
Up to 25% restocking fee |
|
Guns returned missing accessories (e.g. magazine, flash hider, manuals) |
Up to 50% restocking fee |
|
Trading cards, TCG accessories, collectibles, limited edition items or Blind box (mystery box) items |
❌ Final sale – not returnable |
Additional Notes
Returns must be submitted through our RMA Request Page and include a valid RMA number.
All returned items must be in unused, unaltered condition, unless defective or covered by warranty.
Airgrix.com reserves the right to determine the final refund amount after inspection of the returned product.
