Returns & Warranty

Returns & Warranty Policy

Our Promise

Something wrong with your order? We've got you covered.

  • Defective or damaged on arrival → Free return shipping + full refund or replacement. No restocking fee, no hassle.
  • 30-day quality warranty → If it breaks under normal use within 30 days, we repair or replace it free.

Warranty (30 Days)

Every product is covered for 30 days from delivery against manufacturing defects.

  • Contact us at rma@airgrix.com with your order number, product name, and photos/video of the issue.
  • We'll issue an RMA number within 1–3 business days.
  • Defective items: we cover return shipping and send a replacement or full refund — your choice.

Returns (Changed Your Mind)

  • Unused, unopened items in original packaging may be returned within 30 days of delivery.
  • A 10% restocking fee applies to cover inspection and repackaging.
  • Original shipping cost is non-refundable. If you used a free-shipping discount, the actual shipping cost will be deducted from your refund.
  • Return shipping is at your expense.

How to Start a Return

  1. Get an RMA number first. Email rma@airgrix.com or use the support form below. Do not ship anything until you receive your RMA number and return instructions — unauthorized returns may be refused.
  2. Pack the item securely in its original packaging with all accessories.
  3. Ship to the address in your RMA instructions and share the tracking number.

Not Covered

  • Items that have been used, modified, or damaged by misuse.
  • Installed or upgraded internal parts.
  • Returns without an RMA number.

Questions? Email rma@airgrix.com — we reply within 1–3 business days (Mon–Fri).