Privacy policy

01. Personal Information We Collect or Process

"Personal Information" refers to data that identifies or can reasonably be linked to an identified individual. We collect and process the following categories depending on your interaction with Airgrix:

• Contact Details: First and last name, primary billing address, physical shipping address, phone number, and email address.
• Financial & Payment Data: Credit/debit card details, payment tokens, transaction authorization logs, and verified payment confirmation records.
• Account Details: Login username, encrypted passwords, security questions, tactical profile preferences, and account configurations.
• Order & Commercial Activity: Browsed items, cart activity, wishlist additions, purchase logs, return records, and warranty history.
• Customer Inquiries & Support Communications: Content of emails, live chat records, warranty tickets, or RMA submissions.
• Device & Telemetry Data: IP address, unique browser fingerprints, network connection details, operating system, and hardware identifiers.
• Usage & Navigation Data: Time-stamped page interactions, referring URLs, clickstream paths, and search queries within the storefront.

02. Sources of Personal Information

• Direct Submissions from You: When you register an account, check out an order, join our mailing list, or submit support tickets.
• Automated Technologies: Automatically collected via your browser/device using HTTP cookies, pixel tags, and server-side tracking scripts.
• Authorized Logistics & Tech Providers: From fraud screening gateways, card payment processors, and shipping courier networks.
• Marketing & Analytics Partners: Third-party ad networks that measure conversion performance and site interaction trends.

03. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

• Order Fulfillment & Operations: Fulfilling purchases, charging authorized payment gateways, routing warehouse packages, issuing shipping updates, and validating returns or warranties.
• Personalized Shopping: Tailoring product listings, recommending matching platform parts, and saving cart selections across devices.
• Marketing Communications: Distributing tactical product drops, promotional coupon codes, and newsletter updates (subject to your opt-out preferences).
• Fraud Detection & Platform Security: Screening transactions for unauthorized card usage, intercepting bot traffic, and protecting user credentials.
• Customer Service: Managing order modification requests, RMA submissions, and troubleshooting gear inquiries.
• Legal & Regulatory Compliance: Complying with federal, state, and local ordinances, responding to legal subpoenas, and maintaining fiscal records.

04. Disclosing Personal Information

We may share your data under strict confidentiality obligations with the following categories of recipients:

• Service Providers & Vendors: Shopify, cloud storage hosts, payment gateway integrators, analytics providers, and third-party parcel carriers.
• Advertising & Analytics Networks: Trusted partners supporting targeted promotional campaigns and conversion tracking.
• Corporate Restructuring: Transferees in connection with any proposed or actual business acquisition, merger, reorganization, or bankruptcy.
• Legal Authorities: Law enforcement agencies or regulatory bodies when mandated by valid search warrant, subpoena, or statutory order.

05. Relationship with Shopify

Airgrix is hosted on the Shopify platform. Shopify collects and processes data regarding your interactions with our storefront to power core operations, manage system uptime, and combat payment fraud.

Shopify may also process your personal data in connection with its cross-merchant enhanced services. In those contexts, Shopify acts as an independent data controller. For detailed information regarding how Shopify handles your data, please consult the Shopify Consumer Privacy Policy or manage your Shopify data via the Shopify Privacy Portal.

06. Third-Party Links & Social Plugins

Our store may feature hyperlinks to external websites, manufacturer manuals, or community platforms (e.g., YouTube tutorials, social media embeds). Airgrix exercises no control over the privacy architectures or terms of independent third-party platforms. We encourage you to review their independent privacy disclosures prior to submitting personal credentials.

07. Minors & Children's Privacy

In accordance with our Terms of Purchase, the Services are directed strictly to individuals of legal adult age (18 years or older). We do not knowingly solicit or collect personal information from minors under the legal age of majority. If you believe a minor has submitted personal information to our site without adult consent, please contact us at service@airgrix.com to request immediate data deletion.

08. Data Security & Retention Standards

While we implement industry-standard TLS encryption and rigorous administrative controls to safeguard your data, no internet transmission or electronic storage architecture is completely impenetrable. We advise customers to maintain strong, unique passwords and never transmit sensitive credentials over insecure networks.

We retain personal information for the duration necessary to maintain active customer profiles, fulfill active warranty commitments, resolve accounting audits, and satisfy statutory tax requirements.

09. Your Privacy Rights & Opt-Out Options

Depending on your geographic residency (including residents of California, Colorado, Virginia, the EEA, and the UK), you may hold the following statutory rights:

• Right to Know & Access: Request details regarding categories and specific pieces of personal data maintained about you.
• Right to Deletion: Request the erasure of personal records, subject to statutory bookkeeping exceptions.
• Right to Rectification: Request correction of outdated or inaccurate personal information.
• Right to Data Portability: Request an exportable copy of your personal records in a commonly readable format.
• Right to Opt-Out of Sale / Targeted Advertising: Opt out of the sharing of personal data for third-party cross-context behavioral advertising.

Authorized Agents: If designating an authorized representative to exercise rights on your behalf, we require written, signed proof of representation alongside independent verification of your identity.

10. Membership Review & Renewal Policy

11. International Data Transfers

Personal data collected by Airgrix may be transferred, hosted, and processed in the United States and other global operating jurisdictions. For transfers originating from the European Economic Area (EEA) or the United Kingdom, we rely on standard cross-border transfer safeguards, such as the European Commission's approved Standard Contractual Clauses (SCCs), or equivalent adequacy agreements.

12. Contact Us & Complaints

For inquiries regarding this Privacy Policy, or to submit a formal privacy request or appeal, please contact our compliance desk:

• Email: service@airgrix.com
• Online Help Desk: Airgrix Contact Page

If you reside in the EEA, UK, or jurisdictions with established supervisory bodies, you also retain the right to lodge a complaint with your localized data protection authority.